Observability Playbooks
Observability and IT Monitoring is a complex practice which requires understanding of various architectures, vendor platforms, enterprise applications, a portfolio of monitoring technologies, knowledgable team member and defined IT processes and practices across a variety of operating scenarios. These include traditional data centers, software as a service (SaaS), cloud, platform as a service (PaaS), hybrid and multi-cloud. The permutations of observability practices can quickly overwhelm even the most adept and experienced practitioners.
Effective observability teams develop consolidated process models - often called “playbooks,” which integrate people, process, technology considerations and instructions for specific IT business services. Best practice playbooks contain a variety of information depending on the organization, but at a minimum should include the following:
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System Overview, Description and Runtime Architecture
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Description of Deployed Observability and Relevant System Components Being Monitoring
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Event, Incident and Problem Management Processes Relevant for This System
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RACI Matrix of Observability and System Stakeholders
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Alerting, dashboarding, reporting and additional analytics
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Relevant Integrations
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Relevant Automations
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Training resources
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Performance and Outage Impact Details (including costs)
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The team at Frankenstein have developed observability playbooks to help you address real-life enterprise monitoring scenarios based on our extensive experience. From ERP, to advanced production stability, to SaaS Models, to AWS- we have you covered. With defined playbooks which capture key observability processes, organizations can drive standardization, ensure best practices across all systems and monitoring tools. This will lead to higher levels of system performance, stronger customer engagement and improved return on observability investment.
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Log in to the Frankenstein Observability app to access the library of Playbooks and manage them centrally.
Example Observability Playbooks
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Runtime Architecture Playbook
Playbook and instruction set on how to create runtime monitoring architectures which serve as the foundation for an application / system level monitoring plan
Base AWS IaaS Observability Playbook
Playbook designed to provide AWS Infrastructure as a Services customers with foundational tactics for observability and workload monitoring
Data Center Focused Observability Playbook
Playbook designed to support traditional data center systems, infrastructure
and application-level observability efforts